Because every PawThenNow portrait is made specially for you based on your photos and wishes, it is a personalised, made-to-order product.
You can cancel for any reason and receive a full refund.
The product goes into production and the statutory 14-day right of withdrawal no longer applies — EU consumer law allows this exception for personalised goods.
Email hello@pawthennow.com within 14 days with photos of the damage and we will reprint or refund at no cost to you.